Returns & Refunds
Not completely satisfied with your AI translator? We offer a hassle-free 30-day return policy to ensure your complete satisfaction.
30-Day Return Policy
At AI Genius Translator, your satisfaction is our priority. We offer a comprehensive 30-day return window from the date of purchase, allowing you to test your translator with confidence. Returns are accepted only for devices in mint condition that are fully functional.
30-Day Window
Full return period from your purchase date
Mint Condition
Device must be in pristine, like-new condition
Full Refund
Complete refund processed within 10 business days
Return Eligibility Requirements
To be eligible for a return, your AI translator must meet all of the following conditions:
- Purchase Date: Item was purchased within the last 30 days (from delivery date)
- Mint Condition: Device shows no signs of wear, scratches, scuffs, or damage
- Full Functionality: Device powers on, operates normally, and all features work correctly
- Original Packaging: All original packaging, accessories, and documentation included
- Accessories Complete: Charging cable, manual, and any included accessories present
- Factory Reset: Device has been reset to factory settings (if applicable)
Non-Returnable Items
The following items and conditions are not eligible for return:
- Damaged Devices: Any device with physical damage, scratches, cracks, or signs of wear
- Water Damage: Devices that have been exposed to water or show signs of liquid damage
- Modified Devices: Units that have been opened, modified, or repaired by unauthorized parties
- Missing Components: Returns missing original packaging, accessories, or documentation
- Expired Window: Items returned after the 30-day return period has ended
- Non-Functional Devices: Units that do not power on or operate due to user damage
How to Return Your Device
Follow these simple steps to process your return:
- 1 Contact Us: Email our support team with your order number and reason for return
- 2 Return Authorization: We'll provide a Return Merchandise Authorization (RMA) number
- 3 Package Securely: Pack the device in original packaging with all accessories
- 4 Ship to Us: Send the package to our returns center using trackable shipping
- 5 Quality Check: We'll inspect the device to verify it meets return conditions
- 6 Refund Processed: Full refund issued within 10 business days of approval
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Refund Information
Processing Time: Refunds are processed within 10 business days after we receive and approve your returned device.
Refund Method: Refunds will be issued to the original payment method used for the purchase.
Refund Amount: You will receive a full refund of the purchase price. Return shipping costs are your responsibility.
Credit Card Refunds: Depending on your credit card company, it may take an additional 5-10 business days for the refund to appear on your statement.
PayPal Refunds: PayPal refunds typically appear in your account within 24-48 hours of processing.
Need Help with Your Return?
Our customer service team is here to make your return process as smooth as possible.
Contact Support